Team Lead - Customer Support Services in Tempe, AZ

Tempe, Arizona, United States · Customer Support

Description

J-Curve Technologies, a privately held Arizona-based organization, is an award-winning premier outsourcer of shared technical, customer support and enterprise level helpdesk services.

We are committed to the ongoing development of our valued employees, and we offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, and informal environment with opportunities for learning and growth.

We are currently in search of a Team Lead for our HQ office located in Tempe, AZ with excellent leadership and people management skills to continue to build upon our dynamic and positive company culture.

Position Overview

The J-Curve Team Lead works with operations management to oversee daily functions of the department. This supervisory position supports team members in the delivery of assigned tasks while facilitating the development of direct reports. The Team Lead also has responsibility for managing call queues and internal systems on a department-wide basis. The successful candidate will seek and apply knowledge of the most current technology and innovative developments, serve as a liaison to both internal and external customers, and participate in special projects as assigned by management.

Essential Job Functions

Requirements

Qualifications and Requirements

Knowledge, Skills and Abilities

Benefits

Full time employees are eligible for a robust benefit package that includes medical, dental and vision insurance, Paid Time Off, paid holidays, and life insurance and disability products.

J-Curve also has a 401(k) plan and a great company culture!

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